Power Outage Map

View the status of current outages. 

Outage Update from April 20 Storm

Power Outage Reporting and Information

• Report power outages or water/sewer problems using the Outage Reporting Form. You will need to enter your seven digit account number or phone number associated with your account.
• You can also report outages by calling Rock Hill Utilities at 803-329-5500. Outage reports are received by the City’s automated system which instantly registers your service problem and automatically directs crews to the source of your outage problem. During widespread power outages, higher than normal call volumes are likely to occur.
• View the status of current outages on the Power Outage Map.
• Check "News" on the City of Rock Hill homepage for the latest information about major outages affecting Rock Hill Utilities customers.
• Sign up to receive power outage notifications by text. Choose “Opt In for New Text Notification” and type your account number, cell phone number and a name for the account (ex. Home, business, parents, etc.). You'll receive a text if we show your power is out, and you'll also be able to report outages via text and check on status. Add the number 1-800-325-0371 to your contacts as Rock Hill Text for easy access during an outage. If you previously received a welcome message to the new service and replied “Out,” opting out by mistake, you can text “RHPower” to 1-800-325-0371 to re-subscribe.
• Submit online service requests for issues such as: street lights out, water leaks, security light repair, garbage/recycling, stormwater, potholes and more.

Why does my power go out?

There are several reasons that power can go out, including small animals tripping circuits, issues with equipment, tree limbs on lines, etc. Your electricity blinks multiple times before a full outage because the system is programmed to automatically try to reset itself three times before the system shuts down and power goes out.

Severe thunderstorms, with significant rainfall, lightning and high winds, can lead to unavoidable power outages. During winter months, ice or snow storms can also create power interruptions when electric lines become weighed down by ice and disconnect or fall to the ground. No matter the season, we must all be prepared for what Mother Nature may bring our way.

Often, City Utility crews are aware of outages as soon as they occur. The electrical system is set up to notify crews when there is a malfunction. This expedites the process of assessing problems and making necessary repairs. An outage information hotline helps inform customers about widespread outages. Customers can call 803-329-5500 to receive information on the location of the outage, the number of customers affected and the cause. Outage reporting can be done text, phone, email or online reporting.

We pride ourselves on providing reliable service and strive to restore power as quickly and safely as possible when outages do occur. We will continue to explore options for providing accurate and current information to our customers during power outages and will regularly evaluate processes for responding and communicating to make improvements. We welcome your suggestions for improvement and thank you for your patience.